FAQs2020-02-28T17:17:14+05:30

Ask the bear anything!

Here are some commonly asked questions about your shopping, shipping and returns.
If you have any other, please write to us at care@thebearhouse.com

Delivery2019-11-11T20:22:05+05:30

Everyone looks forward to ripping open their Bear House packages www.thebearhouse.com is committed to deliver your order with good quality packaging within given time frame. We’re so committed that we ship throughout the week, except Sundays & Public holidays (Because let’s face it. Bears need to sleep too.) Orders are dispatched within 3 working days, and most orders are delivered within 7 to 8 working days.

You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an acknowledgment of the order and also the estimated delivery time to your location.

We suggest you to provide current, complete and accurate purchase and account information for all purchases made at our e-store and delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Customers absence at the destination during the time of delivery or, uncertain time lags by courier/delivery agencies who hand over goods to customers may cause delay. We do not take any responsibility for it.

Re-shipment of the same order is chargeable. Incomplete address listings can cause delays. Responsibilities aren’t laid upon us for this, and customers would have to pay re-shipping charges, fines or penalties if they sail in, incorrectly.

Prices and Product Descriptions2019-11-11T20:22:37+05:30

We ensure that all details of prices appearing on the website are accurate, however errors may occur. There’s a lot going on here at The Bear House HQ and from time to time our busy bears may price up or describe a product or promo wrongly.

If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, you will receive a full refund within 7 working days.

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however we do make every effort to ensure they are accurate as possible.

Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes GST (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on this website and not through any other source.

Placing an Order2019-09-10T11:59:41+05:30

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. For any further payment related queries, please check our FAQs on Payment Mode.

Violation and Termination2019-11-11T20:22:53+05:30

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at care@thebearhouse.com.

Indemnification2019-11-11T20:23:07+05:30

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

Law and Jurisdiction2019-11-11T20:26:44+05:30

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore.

Technology2019-11-11T20:27:11+05:30

You must not misuse or tamper with our websites, apps or other services (Websites) (e.g. hack, introduce viruses, trojans, worms, or other technologically harmful material or carry out denial of service attacks etc) or otherwise hamper our tech functionality or steal our or our customers’ data. The Bear House will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. We can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Using automated systems or software to extract data from our Website is strictly prohibited.

Payments2019-11-11T20:27:19+05:30

We never store your payment credentials on our servers. Credit card information is collected by CCAvenue who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Collecting Data2019-09-10T03:34:52+05:30

When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing email, and improve the user experience. All marketing communication will contain an opt-out link to unsubscribe.

Hosting2019-09-10T03:33:16+05:30

We host the website and backend systems on reliable, well tested, cloud infrastructure that is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS.

Third Party Websites and Content2019-09-10T02:08:47+05:30

Our website provides links for sharing our content on Facebook, twitter and other such third party website. These are only for sharing and/or listing purpose and we take no responsibility of the third party websites and/or their contents listed on our website (www.thebearhouse.com ) and disclaim all our liabilities arising out of any or all third party websites.

We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of The Bear House on any social networking platform.

Intellectual Property2019-11-11T20:28:24+05:30

The Bear House owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You are not allowed to use any part of the Website for commercial purposes and use The Bear House logo or any The Bear House brand or trade mark (or any marks which are colourably similar) without our permission.

Use of Information Collected2019-11-11T20:28:58+05:30

www.thebearhouse.com owns all the information collected via the website or applications installed on the website. As applicable, the information collected by www.thebearhouse.com shall be used to contact you about the website and website-related news and services available on the website; monitor and improve the website; calculate the number of visitors to the website and to know the geographical locations of the visitors; update you on all the special offers available on the website and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website. You may at any time choose to unsubscribe from such email. Some of your information may be shared with and used by third parties who shall need to have access to information, such as courier companies, credit card processing companies, vendors, etc. to enable them and www.thebearhouse.com perform their duties and fulfill your order requirements. wwww.thebearhouse.com does not allow any unauthorized persons or organization to use any information that www.thebearhouse.com may collect from you through this Website. However, www.thebearhouse.com is not responsible for any information collected or shared or used by any other third party website due to your browser settings.

www.thebearhouse.com reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal processes. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you. www.thebearhouse.com may share collective information such as demographics and Website usage statistics with our sponsors, advertisers or other third parties (such third parties do not include www.thebearhouse.coms marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information. When you contact www.thebearhouse.com through any means such as chat/email, www.thebearhouse.com reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so. This website may contain links, which may lead you to other Websites. Please note that once you leave our Website you will be subjected to the Privacy Policy of the other website and this Privacy Policy will no longer apply.

By using this website, you signify your agreement to the terms of this privacy policy, www.thebearhouse.com reserves the right, at our sole discretion, to change, modify, add or delete portions of the terms of this privacy policy at any time.

Cookies and Personal Information2019-11-11T20:29:21+05:30

There’s nothing like a warm glass of milk and Cookies.

Anyway, Cookies are small pieces of information saved by your browser onto your computer. So we use these cookies to record various aspects of your visit and assist us at www.thebearhouse.com to provide you with uninterrupted service. www.thebearhouse.com does not use cookies to save Personal Information for outside uses.

Services2019-11-11T20:29:27+05:30

The Bear House (www.thebearhouse.com) is an online retailer of apparel and lifestyle products offered at great values to the consumer. Membership allows customers to purchase a variety of products. Upon placing an order, www.thebearhouse.com shall ship the product to you and be entitled to its payment for the service.

How to return a package?2019-11-11T20:30:14+05:30

Step 1: To return your order, click on My Accounts – go to Orders – go to View Order – click on Return Order, A form will appear, fill that out, Returns authorization (RA) number is generated and you are good to go. If you face any problems in creating a Return Request online, please contact us at +91 8884464441 or email us at care@thebearhouse.com

Step 2: Once your return is approved please print out the Returns Request Form and the original invoice received with the package. This helps us process your returns faster.

Step 3: Paste the Returns Form on the box and the item(s) you wish to return inside the original packaging and ensure that it’s securely sealed. Hand it over to our pick-up team or self-ship.

Note

a) In case you have opted for THE BEAR HOUSE to organize the pick-up of your return, our logistics team will organize the pick-up within 5 days of placing the pick-up request. Please do ensure your availability and shipment readiness for handing over the return to the pick-up team. On pick-up, you will receive a receipt with the tracking number of your returns consignment. Please retain this till we confirm receipt of your consignment.

b) If your pin code falls outside our pick-up service area, you will need to self-ship the return item. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs. This is subject to your returns being inspected upon receipt at our end.

 

In case you are self-shipping your returns back to us, please retain your shipping receipt and update the tracking details on My Account so as to enable us to track the delivery of your returns to us.

Returning Packages2019-11-11T20:30:49+05:30

IMPORTANT: Please note that items returned without a Returns authorization (RA) number will not be processed. All returns are subject to discretion of THE BEAR HOUSE

a) All items to be returned should be unused and in their original condition with all original tags and packaging intact-and should not be broken or tampered with.

b) Please do take care that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.

Once your return is received by us, you will be reimbursed Rs. 100 towards shipping costs if self shipped. This is subject to your return having met the requirements of being unused, returned within 30 days of receipt.

Wrong shipment charges?2019-11-11T20:30:56+05:30

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your Returns Authorization (RA) Number. A photo image is helpful to speed up claims.

How will I be refunded for returns?2019-11-11T20:31:07+05:30

On successful processing refund, the refund amount of item value plus self-shipping reimbursement (if you have shipped your return back yourself) will be credited back into the account of your choice.. In case of payment made via Cash on Delivery (COD), the amount will be credited back into the account of your choice.

*Note: Damaged Items and Incorrect Shipments

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your Returns Authorization (RA) Number. A photo image is helpful to speed up claims.

How long will the entire return process take?2019-11-11T20:31:16+05:30

It can take up to 14 days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible.

Wrecked Packages2019-11-11T20:32:06+05:30

If there’s one thing we’re super proud of, it’s that our products are top class for sure. But if you think you’ve received the product in bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.

Also, please call our customer care at +91-8884477728 or email us at care@thebearhouse.com mentioning your Order ID. We’ll personally see to it that you get a brand new replacement if it’s in stock at no additional cost! Talk about efficient, right? Just make sure that the original product tag and packing is intact when you send us the product back.

Which address do I send the product to be returned to?2019-11-11T20:32:21+05:30

Please make sure that the Returns Form is pasted neatly on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.

You could self ship it to the below address:

#540 Nanjappa Reddy Layout
Koramangala 8th Block, Bengaluru 560 095

If you have any questions about this Return Policy, please feel free to Contact Us through our Website or write to us at care@thebearhouse.com

Can I return products I am not fully satisfied with?2019-11-11T20:32:28+05:30

To ensure that your shopping experience with The Bear House is completely hassle free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 30 days of receiving your product.

30 DAY FREE RETURN

FREE SHIPPING ABOVE Rs. 1,000

30 DAY FREE RETURN

FREE SHIPPING ABOVE Rs. 1,000