We would like you to have complete peace of mind when buying products from THE BEAR HOUSE. You can return all items within 10 days of receipt for a refund of the items purchased. All queries related to Shipping & Returns would be addressed via the returns/exchanges tab on the website.
1) There is NO return/exchange on 'Boxers' & 'Flat store' items (for hygiene reasons)
2) NO request will be processed through telephone/ social media platforms/ WhatsApp
Note: Our customer service working hours are 10:30AM to 5:30PM (Monday - Friday). No customer service will be available on weekends, All bank & national holidays
To return your order, click on the following link & enter your order details: https://thebearhouse.com/apps/return_prime
A confirmation will be shared once the return/exchange request is accepted. If you face any problems in creating a Return Request online, please email us at firstname.lastname@example.org
a) In case you have opted for THE BEAR HOUSE to organize the pick-up of your return, our logistics team will organize the pick-up within 5 days of placing the pick-up request. Please do ensure your availability and shipment readiness for handing over the return to the pick-up team
b) If your pin code falls outside our pick-up service area, you will need to self-ship the return item (using a reliable courier partner). This is subject to your returns being inspected upon receipt at our end
c) In case you are self-shipping your returns back to us, please retain your shipping receipt so as to enable us to track the delivery of your returns to us
d) Please note there is no return available for boxers/ inner-wear / flat store items due to hygiene reasons. There is no return/exchange option available for flat store items
IMPORTANT: Please note that items returned without filling the returns form will not be processed. All returns are subject to discretion of THE BEAR HOUSE
a) All items to be returned should be unused and in their original condition with all original tags and packaging intact-and should not be broken or tampered with. If the above conditions are not met, in order to re-ship the product, there will be an additional charge of Rs.100
b) Please do take care that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service
This is subject to your return having met the requirements of being unused, returned within 10 days of receipt.
Please make sure that the address is pasted neatly on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.
You could self ship it to the below address:
Bear House Clothing Pvt Ltd #540 Nanjappa Reddy Layout, Koramangala 8th Block, Bengaluru 560 095
If you have any questions about this Return Policy, please feel free to Contact Us through our Website or write to us at email@example.com
CAN I RETURN PRODUCTS I AM NOT FULLY SATISFIED WITH?
To ensure that your shopping experience with The Bear House is completely hassle free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 10 days of receiving your product.
We will schedule a return pick up within 2-3 working days
Once we receive your returned item (normally this process would take anywhere between 3 to 12 working days depending on the courier partner), we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible
Your refund will be processed within 72 hours of the item being received at the warehouse & Quality check done (this process can take 10-12 working days, however we will strive to process the same at the earliest)
For COD orders, refund will be issued via store credit
For Prepaid orders, refund will be credited to the original source
Note: COD Charges & Cashback will not be refundable
For exchanges, the reverse pick up will be done in 2-3 working days (post the request)
Return & Exchange request
Once we receive the request (reverse logistics takes 3-12 days depending on your location & the logistics partner)
Post Quality check, the requested exchange will be shipped & tracking details will be shared