We would like you to have complete peace of mind when buying products from THE BEAR HOUSE. You can return all items within 7 working days of receipt for a refund of the items purchased. All queries related to Exchanges & Returns would be addressed via the returns tab on the website or by mailing at firstname.lastname@example.org No request would be entertained on the telephone/ social media platforms/ Whatsapp. Returns/Exchanges are currently not accepted due to COVID-19. We will keep you informed once we resume the returns/ exchanges.
We are accepting returns only if the product has any manufacturing defect or in case(s) of wrong product delivery. We are unable to offer any size exchange/ return the product currently due to the COVID-19. This is for the safety of our customers. Stay home, stay safe!