Return Policy2020-06-04T14:09:53+05:30

Return Policy

We would like you to have complete peace of mind when buying products from THE BEAR HOUSE. You can return all items within 7 working days of receipt for a refund of the items purchased. All queries related to Exchanges & Returns would be addressed via the returns tab on the website or by mailing at hello@thebearhouse.com  No request would be entertained on the telephone/ social media platforms/ Whatsapp. Returns/Exchanges are currently not accepted due to COVID-19. We will keep you informed once we resume the returns/ exchanges.

We are accepting returns only if the product has any manufacturing defect or in case(s) of wrong product delivery. We are unable to offer any size exchange/ return the product currently due to the COVID-19. This is for the safety of our customers. Stay home, stay safe!

How to return a package?2019-11-11T20:30:14+05:30

Step 1: To return your order, click on My Accounts – go to Orders – go to View Order – click on Return Order, A form will appear, fill that out, Returns authorization (RA) number is generated and you are good to go. If you face any problems in creating a Return Request online, please contact us at +91 8884464441 or email us at care@thebearhouse.com

Step 2: Once your return is approved please print out the Returns Request Form and the original invoice received with the package. This helps us process your returns faster.

Step 3: Paste the Returns Form on the box and the item(s) you wish to return inside the original packaging and ensure that it’s securely sealed. Hand it over to our pick-up team or self-ship.

Note

a) In case you have opted for THE BEAR HOUSE to organize the pick-up of your return, our logistics team will organize the pick-up within 5 days of placing the pick-up request. Please do ensure your availability and shipment readiness for handing over the return to the pick-up team. On pick-up, you will receive a receipt with the tracking number of your returns consignment. Please retain this till we confirm receipt of your consignment.

b) If your pin code falls outside our pick-up service area, you will need to self-ship the return item. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs. This is subject to your returns being inspected upon receipt at our end.

 

In case you are self-shipping your returns back to us, please retain your shipping receipt and update the tracking details on My Account so as to enable us to track the delivery of your returns to us.

Returning Packages2019-11-11T20:30:49+05:30

IMPORTANT: Please note that items returned without a Returns authorization (RA) number will not be processed. All returns are subject to discretion of THE BEAR HOUSE

a) All items to be returned should be unused and in their original condition with all original tags and packaging intact-and should not be broken or tampered with.

b) Please do take care that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.

Once your return is received by us, you will be reimbursed Rs. 100 towards shipping costs if self shipped. This is subject to your return having met the requirements of being unused, returned within 30 days of receipt.

How long will the entire return process take?2019-11-11T20:31:16+05:30

It can take up to 14 days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible.

Which address do I send the product to be returned to?2019-11-11T20:32:21+05:30

Please make sure that the Returns Form is pasted neatly on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.

You could self ship it to the below address:

#540 Nanjappa Reddy Layout
Koramangala 8th Block, Bengaluru 560 095

If you have any questions about this Return Policy, please feel free to Contact Us through our Website or write to us at care@thebearhouse.com

Can I return products I am not fully satisfied with?2019-11-11T20:32:28+05:30

To ensure that your shopping experience with The Bear House is completely hassle free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 30 days of receiving your product.

EASY RETURN

FREE SHIPPING ABOVE Rs. 1,000

EASY RETURN

FREE SHIPPING ABOVE Rs. 1,000