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ORDER

Click on the following link and enter your tracking details to track your order:

https://thebearhouse.com/pages/track-your-order

Return

To ensure that your shopping experience with The Bear House is completely hassle free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 10 days of receiving your product. Please note there is no returns on boxers.

Please make sure the below address is neatly pasted on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.

You could self ship it to the below address:

Bear House Clothing Pvt Ltd

540, Lakshmi Venkateshwara Temple Street, Nanjappa Reddy Layout, Koramangala Village 8th Block, Bengaluru, Karnataka. 560095

If you have any questions about this Return Policy, please feel free to Contact Us through our Website or write to us at care@thebearhouse.com

Refund

It can take up to 14 days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 7 working days to ensure you receive your refund as quickly as possible.

On successful processing refund, the refund amount of item value minus the shipping amount will be credited back into your account through which you had initially made the payment. In case of payment made via Cash on Delivery (CoD), the amount will be credited back into the account of your choice.

Note: Damaged Items and Incorrect Shipments

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your returns by writing to us at care@thebearhouse.com A photo image is helpful to speed up claims.

Refusal of order

We reserve the right to withdraw any products from this website at any time or remove or edit any materials or content on this website. Whilst we will make our best efforts to process all the orders, there may be expectional circumstances that mean we may need to refuse the process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion.

We will not be liable to you or any third party because of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the order confirmation.

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