Placeholder FAQ - Frequently Asked Question - The Bear House

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Click on the following link and enter your tracking details to track your order:

https://thebearhouse.com/pages/track-your-order

Return

To ensure that your shopping experience with The Bear House is completely hassle free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 10 days of receiving your product. Please note there is no returns on boxers.

Please make sure the below address is neatly pasted on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.

You could self ship it to the below address:

Bear House Clothing Pvt Ltd

31/161, near Life Line Hospital, Preethy Nagar, Laggere, Bengaluru, Karnataka 560058

If you have any questions about this Return Policy, please feel free to Contact Us through our Website or write to us at support@thebearhouse.com

Refund

We are pleased to inform you that we will arrange for the pickup of your return within the next 2 to 3 working days. Once our dedicated logistics team retrieves the item, we will promptly initiate the refund process, which typically takes between 24 to 48 hours to complete. Rest assured, we are committed to ensuring a smooth and efficient return and refund experience for you.

Your refund will be processed within 24-48 hours of the item being picked up from the logistics.

For COD orders, refund will be issued via store credit/refund link

For Prepaid orders, refund will be credited to the original source

Note: COD Charges & Cashback will not be refundable

Note: Damaged Items and Incorrect Shipments

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your returns by writing to us at support@thebearhouse.com . A photo image is helpful to speed up claims.

Refusal of order

We reserve the right to withdraw any products from this website at any time or remove or edit any materials or content on this website. Whilst we will make our best efforts to process all the orders, there may be expectional circumstances that mean we may need to refuse the process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion.

We will not be liable to you or any third party because of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the order confirmation.

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